Event Operations Executive - ZUS Coffee

As an **Event Operations Executive** in ZWAT, you will be at the forefront of **planning, coordinating, and executing** a diverse range of events—from **corporate engagements** to **immersive brand experiences**. Your role goes beyond logistics; you are responsible for ensuring that every event reflects **ZUS Coffee’s excellence** and leaves a lasting impact.

**Event Ops is one of biggest ZWAT pillar.**
What is ZWAT in ZUS Coffee?

**ZWAT: A Barista, A Coach, A Leader, A Role Model**

ZWAT is a core team within **ZUS Coffee**, dedicated to **driving excellence, leadership, and workforce development**. As HQ’s **eyes, ears, and hands** on outlet operations, ZWAT ensures high standards, provides crucial insights, and **champions best practices** to continuously elevate the brand.

**JOB RESPONSIBILITIES:**
***Part 1 –Primary roles of the job which are measurable and may be used as part of OKRs***
***a) Lead and manage events, partnerships, and marketing activities.***

• Represent ZUS Coffee at events as barista, managing clients’ and visitors’ expectations and upholding company values
  
• Direct the planning and execution of ZUS collaboration events, managing stock levels and manpower and perform pre\-event and post\-event stock takes to prevent shortages and minimize excess inventory.
  
• Coordinate with internal departments, including marketing, logistics, and finance, to ensure seamless event execution and conduct pre\-event briefings to align stakeholders on roles and expectations.
  
• Oversee the scheduling, execution of pick and pack activities, ensuring timely delivery of event materials and the availability of necessary equipment for event setup and dismantling.
  
• Achieve favorable ZWAT’s event stakeholder reviews following each event, including detailed reports of event outcomes.
  

***b) Provide operational support to Retail Ops as required.***

• Ensure the smooth and efficient operation of ZUS Coffee outlets by promptly addressing and resolving any operational challenges.
  
• Play a key role in the successful launch of new ZUS Coffee outlets, overseeing everything from staff readiness to operational setup.
  
• Provide support to outlets with manpower shortages, ensuring they are adequately staffed and operational following the assigned schedule and shift by superior.
  
• Undertake additional tasks or special projects as assigned by management.
  

***Part 2 – Secondary roles which supports the primary roles above***

• Maintain high service quality and consistency, ensuring all products follow SOPs.
  
• Become an SOP champion and score highly in quarterly knowledge and skills assessments.
  
• Use product knowledge to assist baristas, OS, and OM with any inquiries and serve as an in\-house trainer
  
• Achieve positive ZWAT visitation evaluations from outlet teams during weekly outlet visits.
  
• Conduct QA checks and quickly address and support DM and OM to resolve any retail ops related issues.
  
• Regularly visit and work following outlet shift at new and existing outlets to assess performance, gather feedback, and provide improvement recommendations.
  
• Provide weekly and monthly visitation performance reports.
  

Job Type: Full\-time

Pay: RM2,600\.00 per month

Benefits:

• Health insurance
  
• Maternity leave
  
• Opportunities for promotion
  
• Parental leave
  
• Professional development
  

Schedule:

• Rotational shift
  

Supplemental Pay:

• Yearly bonus
  

Ability to commute/relocate:

• Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)
  

Application Question(s):

• Do you have barista experience?
  

Education:

• STM/STPM (Preferred)
  

Experience:

• Event Operations: 1 year (Required)
  

Language:

• English (Required)
  

License/Certification:

• Car/Motorcycle license (Required)
  

Willingness to travel:

• 75% (Preferred)
  

Work Location: In person

Expected Start Date: 07/16/2025