**Location:** Kuala Lumpur
**Duration:** 12 months (Extendable based on performance)
**Salary:** MYR 3,000 \- MYR 3,200
**Job Purpose:**
Provide **technical assistance** to users through phone, emails, and fax.
Offer **1st level support and troubleshooting**.
Log problems onto **HPSM**.
Ensure **continuous improvement** in the job function.
Submit **daily, weekly, and monthly helpdesk reports** to the team leader.
Work within a **team in a pressurized environment**.
Demonstrate **excellent interpersonal and telephone communication skills**.
Handle all contacts with **openness, honesty, and respect**.
Act as **a single point of contact** for IT\-related problems and queries.
Maintain **customer focus in all areas**.
Emphasize **quality and continuous improvement** in job function.
Carry out **any other duties as assigned by management**.
**Qualifications \& Competencies:**
**Qualification:**
**Diploma** in **Computer Science/Information Technology** or equivalent.
Required skills: **Microsoft Windows OS, Basic Networking, PC Wireless Connectivity, Lotus Notes, Windows XP, and Remote Access troubleshooting knowledge**.
Knowledge of **Lotus Notes Mail, MS Outlook**.
**At least 1 year of experience** in a **customer service environment**.
**Excellent communication and interpersonal skills**.
**Ability to grasp new technical concepts quickly**.
**Ability to identify and distinguish between hardware, software, network, and server problems**.
Applicants must be **Malaysian citizens** or hold **relevant residence status**.
**Competencies:**
Good working knowledge of **Microsoft Office (Word, Excel, etc.)**.
Understanding of **security requirements necessary for ID administration tasks**.
Strong **written and verbal communication skills**.
Excellent **interpersonal and customer service skills**.
**Team player** with the ability to work effectively in a group.
