**Customer Service Agents\- Inbound (Digital Banking)**
Join our team and become a vital part of our digital banking customer service! We are looking for dedicated and enthusiastic individuals to assist our customers with their banking needs.
**Position \- Customer Service Agent – Call Center \- Inbound Calls**
**Working Location – CP Tower Section 16, Petaling Jaya,**\_ **(**5 minutes walking distance to*/\_from MRT Phileo Damansara station )*
**Working hours \- 24\-7 rotation shifts\- Monday – Sunday, 5 working days \& 2 rotational off days (7am\- 4pm, 9am\- 6 pm, 2pm\- 11 pm, 10\.30 pm – 7\.30 am)**
**1 month of paid training is provided**
**Basic Salary:**
**From 2,400\- RM 3,000**
**Mandarin speaking allowance\- RM500**
**Shift monthly allowance – up to RM 300** (applicable for evening and night shift only)
**Quaterly KPI monthly allowance \- RM400\- RM1,800\.00** **(Min to Max)**
**Job Description:**
· Assisting customers via inbound calls, live chat inquiries, and email handling related to digital banking processes and product services, professionally and courteously.
· Provide accurate information and resolve customer issues related to digital banking products and services.
· Maintain a high level of product knowledge to effectively support customer needs.
· Ensure timely and accurate documentation of all customer interactions in the company's CRM system.
· Meet the Key Performance Indicators (KPIs) monthly.
· Collaborate with cross\-functional teams to improve processes and customer experience.
· Demonstrate empathy and understanding when dealing with customers.
· Assist customers with online banking, mobile banking, and other digital banking\-related inquiries.
· Respond to customer inquiries via email promptly and professionally.
**Job Requirement:**
· Possess a Diploma or Degree in a related field.
· Minimum 6 months of experience in Inbound CS Banking / Financial Institution / e\-Wallet / Payment Gateway Solution (GrabPay, ShopeePay, iPay88, Boost, etc)
· Candidates with a minimum of 3\-4 years of experience in a Customer Service Inbound Call Centre, experienced in handling inbound calls, chats, and emails.
· Fresh Graduates with excellent communication skills in English are welcome to apply
· Excellent verbal and written communication skills in English are mandatory.
· Strong interpersonal skills and the ability to build rapport with customers.
· Ability to work in a fast\-paced environment and handle high call volumes, live chat inquiries, and emails.
· Proficient in Microsoft Office and experienced in working with CRM systems.
· Familiarity with digital banking products and services.
· Ability to work flexible hours, including weekends (24/7\).
Job Type: Full\-time
Pay: Up to RM3,500\.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
Application Question(s):
- Do you have any inbound call center experience?
- What is your expected salary?
- When are you able to start work?
Expected Start Date: 05/05/2025
